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Welcome to the New Solutions Home Medical Web Site

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Responsibility

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We go to every possible measure all out to help you choose the right combination of products for your medical needs. We will bend over backwards to make sure you're satisfied. But there's a limit to everything.
We cannot accept responsibility for injury that may occur during the use of any of our products. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
If you substitute or replace original manufacturer parts with after-market accessories, Sleep Solutions Home Medical cannot be held responsible for problems or equipment failure caused by incompatibility or modifications made by the end user.

Returns and Refunds

We accept all products back if unopened and unused, unless otherwise noted in the listing of the product. There is a 10% or $10 restocking fee on items that are returned to us, whichever is greater on merchandise that is not defective. As stated previously, we will accept all responsibility (including restocking fee if the item(s) are shipped incorrectly.

Other important parts of our Return Policy:

  • We accept eligible returns within 30 days of customer receiving order.
  • We clearly label a non-returnable item as such in the product description.
  • Refund the money in the same way the customer originally paid.
  • Process refunds within one week of receiving an authorized return.
  • Charge no more than 10% or $10 (whichever is greater) as a restocking fee.
  • Pay for all standard shipping costs, charge no restocking fees and accept all returned items when the return is a result of the retailer’s error
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